We guarantee customer satisfaction on all LIV-skin®️ products with a 30-day return policy.
If you are unhappy with any of our products for any reason, you can return the unused portion within 30 days for a full refund of the purchase price minus shipping and handling.
To obtain your refund, please call us Monday through Friday from 9am–6pm Eastern Time (US), and Saturday from 12pm–5pm Eastern TIme (US). We’ll give you a Return Merchandise Authorization (RMA) number, which you should clearly write on the outside of the box. To receive your refund, make sure to return your product with the proper RMA number within 30 days of purchase. You pay for return shipping. Please address the return package to: LIV-skin, 3843 S. Bristol Street #267, Santa Ana, CA 92704. We recommend that you get proof of shipment of your return. Once we receive your returned product, we’ll issue a refund to your debit card or credit card. It normally takes 3-5 business days to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.